Wyndham Garden Buffalo Downtown

WE have just returned from a two day visit at The Wyndham Gardens in downtown Buffalo. There are so many nice things to say, I don't know where to begin. The rooms were perfectly good, beds comfortable and the location worked well for us. The outstanding thing to talk about was the staff. From the moment we checked in, we dealt with attentive, helpful, cheerful, kind people. It was a 60th celebration for my brother-in-law and they helped us with restaurant suggestions, reservations and even shuttle service. They provided a shuttle to the baseball game as he had some mobility issues. Upon returning from the birthday dinner, we were presented with a cake and many good wishes. I had arranged for a parcel to be delivered to the hotel and unfortunately despite everyone's effort the package did not arrive and we had to return to Canada without it.. The staff went out of their way to try and trace the package even though it had nothing to do with them. They have assured us that they will notify us as soon as the package arrives and we will try to work out another solution. Although very frustrated, I so appreciated their effort which even included offering to use their personal phone so i wouldn't incur long distance charges on mine. Wish I knew everyone's names but kudos to a wonderful staff especially Randy and Maria.

Front desk staff was very helpful and friendly. Valet parking was prompt. Location was great for our needs. Room was large and bathroom was decent. Our room was on the “quiet” side away from the street. Room had a small refrigerator, microwave and coffee maker.

Staff was very friendly and helpful especially the valet. Clean and spacious room and the cleaning staff gets a 5 star rating. The breakfast setup was nice to grab something quick to eat with coffee,juice, pastries, etc.

My room was large, clean, and very comfortable. Check in was quick and efficient with multiple staff available. I realized I left my credit card at Gabriel’s Gate restaurant and the hotel drove me there to get it and they brought me back. They offer a free shuttle service to anywhere within a mile. I told them I’d be walking there and they suggested they just drive me since it was chilly. As far as parking, you can street park very easily near the hotel. I parked on high and ellicott. It’s metered between 8am and 6pm, but Buffalo has an app so I could pay my meter from the comfort of my bed.

Proximity to concert location. Staff very courteous and efficient. Had requested early check in if poss. Let me know room was ready before 11 a.m. Price best in area when choosing our location. Cleanliness.